Refund policy
Orion provides digital software access and license assignment. Refund eligibility therefore depends on activation status, delivery, technical review, and the nature of the payment issue.
Effective date and contact
Effective date: 29 July 2026. Send refund questions and requests to support@orionscalper.com.
Before activation or delivery
A request received before the license, download, or other digital access has been assigned or delivered may be eligible for review. Eligibility depends on payment settlement, order matching, transaction costs, and the facts of the request.
After activation or delivery
Once a license has been assigned, activated, downloaded, bound to an account, or otherwise digitally delivered, the order is normally not eligible for a change-of-mind refund. This does not limit mandatory rights or a remedy that applies to a verified product defect under applicable law.
Verified technical issue
If a confirmed technical issue prevents use in a compatible environment, provide the requested diagnostic information and allow Orion support a reasonable opportunity to investigate and resolve it. If the issue cannot be resolved, available remedies will be reviewed under this policy and applicable law.
Duplicate, incorrect, or unmatched payment
Duplicate transactions, incorrect payment amounts, late payments, and unmatched references are reviewed individually. Transaction evidence and control of the relevant account or wallet may be required before any adjustment or refund is approved.
Crypto refunds and fees
Blockchain payments can be irreversible. If a crypto refund is approved, Orion will confirm the supported refund method and verified recipient before processing it. Network fees, exchange-rate movements, payment-provider charges, and other unrecoverable third-party costs may be excluded or deducted where permitted.
How review works
Email the Orion account address, order reference, transaction evidence, delivery or activation status, and reason for the request. Review begins after the information needed to verify the order and request is received. Orion sends a decision within five business days after receiving the complete required information; no refund is approved until Orion provides written confirmation.
Approved refund processing
Orion processes an approved refund within ten business days after written approval. A payment provider, bank, blockchain network, or recipient wallet may require additional time before the funds become available.
Mandatory rights
Nothing in this policy removes consumer rights or remedies that cannot lawfully be excluded. Where mandatory law gives a customer greater protection, that law applies.